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Quentin Delame, VP Customer Success

180 customers in Europe, €15M in Series A funding. The role of a CSM here isn’t about managing support tickets; it’s about ensuring that every customer gets what we promised them: cost savings, adoption, and SaaS governance. This requires being comfortable with complex financial discussions and coordinating internal teams with priorities that sometimes diverge. The impact is tangible and measurable; that’s what makes the job interesting.

Customer Success Team

Serve as the primary point of contact for a client portfolio, drive the success of their projects, and establish Najar as a trusted long-term partner.

The Scope

Expansion: Identify opportunities for upselling or expanding usage within the existing portfolio.

Strategic Support: Build a lasting relationship of trust with each client and ensure they use the product effectively to achieve their business objectives.

Renewal Management: Lead renewal discussions from start to finish—including contractual and financial aspects—without escalation.

Internal Coordination: Lead the teams involved in client projects (Product, Procurement, Sales, Marketing) to fulfill commitments.

KPI-Driven Management: Define and track measurable goals with each client so they know exactly where they stand and we remain aligned.

Translated with DeepL.com (free version)

About Najar

Our cofounder, who previously led the financial department in another company, experienced the pain around procurement processes and the lack of clarity and information. To solve this, he founded Najar in 2021. In just a few years, we’ve grown to several millions in ARR supporting 200+ customers in France and across Europe in their procurement journey, growing the team to 70+ people (including remote employees).

Following a successful Seed funding round and a Series A of €15 million led by 13Books, Portage and Tomcat, we are focused on continuing our growth and expanding our impact in the market. We have the ambition of being the leading procurement solution in France, and Europe. Our goal is to become the strategic partner for businesses, their Architect of Trust.

Founded in 2021
Coworkers 80

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